How Can Saas Applications Deliver Better Sales Results?

Even though people might not stop to think about it, currently it is almost impossible for someone not to consume some kind of software or service online in their day today. In addition to e-mail, drives, and forms accessed by users in general, companies have also benefited from SaaS applications.

These services have become so popular that today most professionals share files of all kinds, use tools for collaborative editing, store folders, and documents in the cloud.

However, the fact is that many companies do not know how these SaaS applications can result in a significant increase in sales.

And you, understand how this software can positively impact your billing? Follow the post and check it out!

What are SaaS applications?

Before we continue, let’s clarify that Software as a Service is a model of cloud computing. It offers certain online services that previously could only be used if the user installed some program in his own computer.

Let’s exemplify: to elaborate a document, in the past, the user would need a text editor (like Word). Today, the situation is different because he can access the internet, open a Google Docs and write what he plans. This is a SaaS application.

How do Saas applications help increase sales?

Let’s then target this post: show how these applications help the company sell more.


Unlike a program installed on the machine (or even on a network), online software can be accessed through any mobile device.

Therefore, a salesperson who is in a meeting with the customer can have access to all of their purchase history, market indicators and company information in real time during the negotiation process.

From this highly updated data, it can guide its proposal in the best way, guaranteeing the satisfaction of the conditions desired by the client, but without giving up the needs and interests of the company.

Complete Solutions

If you think that 96% of Brazilian companies are small and medium-sized, you will understand that most of them do not have such a large budget to spend on highly complex systems.

As a result, many are using only basic IT resources, which can result in low sales volume. Simple systems are cheap but have limited capabilities.

Obsolete and outdated worksheets require the allocation of office staff for drawing up charts and reports. Thus, the human resources (dearest in Brazil) perform bureaucratic and repetitive tasks, instead of selling.

SaaS is an alternative to changing that reality. The company will not pay dearly for the programs and licenses, and the cost of the development will be diluted according to the number of users.

That way, even a small business can count on highly complex software that will have all the necessary resources so the sales force can do its job effectively.

The automation of bureaucratic tasks also allows employees to actually spend their time with prospecting and sales, not to produce documents and reports.

Business Intelligence

Once again, SaaS democratizes a resource and enables it to be hired by small and medium businesses – Business Intelligence as a Service (SaaS BI).

With this model, the manager can rely on business intelligence tools hosted in the cloud, which can be accessed through a secure internet connection.

Payment for this type of service is by subscription or pay per use. In this way, it is possible to reduce the costs of this service when compared to the purchase of traditional software, which requires acquisition investment and other maintenance fees.

And how BI can help increase your company’s sales? This tool allows you to:

Accurately identify your audience

Understanding who your target audience, your wants, characteristics, and needs are key. This knowledge allows you to approach it accurately by presenting your products and services, increasing your chances of conversion.

Anticipate market trends

BI tools show the manager what the market trends are. From these data, it can prepare to tailor its products to the needs of the target audience, creating a unique opportunity to stand out from the competition.

Better manage sales and marketing actions

Business Intelligence allows the manager to manage sales accurately. The tool helps you track which items are slow-moving, stock levels, outliers, and product promotions.

In this way, it is possible to react to market variations quickly and accurately, boosting sales. This kind of vision prevents losses with products stranded in stock and increases the profitability of the business.

Access to metrics

A sales or marketing department can not base its action solely on the intuition, the feeling or the perception of its collaborators.

Metrics are critical for analyzing actions objectively, identifying what works for the business, and investing time, money, and effort into those that deliver the desired result.

The point is that when a company uses simple controls like the spreadsheets in an Office suite, it is unlikely that its managers will calculate these metrics.

Besides the work of keeping all these controls updated (since there is no synchrony between them), in the rush of business routine hardly any of the managers or employees will perform these calculations.

That’s where the danger lies: the company goes on autopilot and even if it identifies something wrong, it has no data to help it identify the problem and fix it.

SaaS applications allow you to change this scenario. With data from the company’s normal operations, they can provide the metrics and indicators needed to analyze the situation, which points to the need for change.

We can think of simple examples:

a LifeTime Value low shows that you need to take action to retain customers;
low conversion rates point out that it is important to train the sales team to be more successful in the approaches;
a virtual commerce with a drop in the average ticket of the customer needs to start using cross-selling and up-selling strategies.
These are just a few situations that show how important it is to analyze metrics. SaaS applications make it easier to obtain these indicators, creating an adequate allowance for managers’ decisions.

Specific Applications

Today, there are SaaS applications developed to help the sales team: online or face-to-face sales presentations, sales funnel tracking, apps to structure procedures, e-mail sequences, phone calls or other activities …

So there are a number of tools to help your sales force deploy actions, track their results, and measure the effectiveness of initiatives-all they need to improve performance.

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What Are The Key Metrics That Every It Manager Should Follow?

Every company faces problems in the course of its journey and many of them are related to the management of the information technology sector. Because of this, managers need to ensure optimization of business performance, and IT management metrics help them analyze these issues.

These IT-centric metrics are indicators (KPIs) used by many companies to make it easier to identify how operational and management methods impact the bottom line. What’s more, they help managers identify the results achieved.

Weighing this, we prepare this post so you know the key metrics that every IT manager should follow. Keep reading!

Uptime Index

The effectiveness of the IT industry should be measured by the amount of time your resources are available. In this line, the optimal uptime of all devices and systems in this area must be above 99 %.

Some corporations even demand cash that exceeds 99.99%. This allows the professionals of the enterprise to be able to have an infrastructure that meets all their labor needs. That is, the greater the guarantee of availability, the greater the incentives for systems to be able to function with less risk of downtime.

With the possibility of uptime being lower than expected, some measures can be taken to improve the performance of your IT industry.

Some equipment can be configured according to the company’s usage profile. In addition, certain devices that have poor performance may be replaced. Perhaps this is one of the most comprehensive IT management metrics in the industry.

Bug Index

The technical flaws that occur in the IT sector are called bugs and their incidence is quite common in the operations of the area. Thus, the greater the complexity involved in operations, the more likely that there will be failures.

It is the responsibility of the IT staff to prevent bugs from occurring very frequently and, if they occur, are imperceptible to users.

Efficient management of prevention and combat of application failures is also important. After all, it is at these openings that virtual criminals find vulnerabilities to divert corporate data and cause harm to the company.

Average help desk time

Having first-line support is critical for companies that use IT infrastructure. He will work on solving possible difficulties that affect the user on a daily basis. They are passwords exchanges, help of professionals who deal with network problems, elimination of low productivity , among others.

Thus, the specialists who work in the segment must be prepared to perform troubleshooting routines, always seeking the solution that is more coherent.

In addition, the average service time indicator allows the manager to be able to identify the productivity of each employee and evaluate the kinds of requests that need more time to be excluded.

With these practices, your business can create means to optimize service time and increase the performance of your workflow.

First call resolution

For those who work in the support industry, it is critical to resolve any issues on the first call you receive. This greatly reduces the impact produced, increasing the productivity of the company.

Therefore, the measurement of the request index finalized soon in the initial contact is very important so that your business improves the processes and is able to identify which are the occurrences that cause negative impacts in the operational chain of the enterprise.

Putting this practice in the long term, this indicator helps in training the professionals responsible for the support and in the creation of ample documentation.

Thus, it is easier for the manager to direct his training based on the setbacks that often occur, increasing the ability of the support technicians to solve the calls of users.

Performance of servers

Like all IT management metrics , analyzing enterprise servers is of great importance because servers are responsible for the resources required for hardware or software to perform its function properly.

IT professionals need to ensure that servers are operating in their entirety to avoid failures, slowness, and vulnerabilities. For this, it is important to practice server management methods and have monitoring mechanisms in place, for example.

Companies are increasingly outsourcing these jobs and seeking specialized professionalism that understands the importance of data security and process optimization as they are vital parts for IT performance. In addition, more and more enterprises are migrating to cloud computing, for reasons of scalability, availability, performance, economics, on demand, among others.

Return on Investment (ROI)

The IT sector has taken an essential and strategic stance within companies. Thus, it must be borne in mind that proving returns on investments is present in all business lines. Because of this, ROI has been a very important metric for technology managers.

Often, there are complications to prove the profitability acquired by a company. Thus, with the advances of recent times, the automation of the processes facilitates to identify failures, in addition to clarifying the verification of the ROI.

With it under control, the company gets new investments, has an active voice in IT-related decisions, and amplifies the emergence of new business.

Data security

A major concern for IT managers is the company’s data security. This is because of the increase in “hackers,” which are increasingly sophisticated and using complex techniques and mechanisms that can deeply interfere in business.

Preventive monitoring is very important and make use of cloud computing , modern equipment and qualified staff is key to this.

Hiring specialized data security management services is also a great option.

Finally, it is important that IT management metrics be used as a guide for IT professionals and managers. In this way, the technology contributes to the development of the company, besides increasing its competitiveness in the market.

Did you like our article on the key metrics that every IT manager should follow? So, share this post on your social networks and help spread the knowledge!

Tips to Avoid Data Loss in Businesses

1. Make multiple backups

The most basic rule to prevent your business data from being lost is to have multiple forms of storage. This redundancy allows that, even if one of the sources is compromised, it is still possible to access the data without difficulty. When it comes to information that is very important to the company’s operations, it is best that they are always available.

These multiple forms of storage can be quite different. Ideally, there should first be copies of the data on different hardware. If your company has its own set of servers, there must be more than one folder. Therefore, whenever one of the files is compromised, the following can be triggered and the company processes will not be interrupted. you can use maas360 from IBM, look maas360 review

2. Use cloud storage

Another way to avoid data loss at companies is to have a shared cloud storage system. Many companies adopt this solution not only because it facilitates information sharing, but also because it can make it difficult to track. Outsourced servers have their own encryption and security protocols, which are often sophisticated, to stop any attack.

Likewise, data stored in the cloud can be retrieved from any location, which greatly facilitates the re-establishment of services. So when a system intrusion occurs or some machines need to be disabled to prevent a virus from spreading, it will be possible to continue working on other equipment.

3. Have updated security tools

The loss of data in companies, in most cases, is a consequence of a failure in the company’s security schemes. Probably because of low quality and/or outdated anti-virus and anti-malware software. These are relatively easy-to-fix vulnerabilities, making them a priority on any list.

The same goes for firewall schemes and encryptions used. Virtual threats are constantly undergoing specialization and improvement. If your company does not develop new ways to avoid them, they will soon outweigh your ability to prevent and/or remedy them. Even something unrelated, such as old management software, can cause data storage problems and compromise the company’s performance.

4. Train your staff in using the system

Not all data loss in business is caused by malicious actions or external factors. Most of the problems related to the storage of information can occur due to human error. Files placed in wrong folders, organizing issues, opening suspicious emails, opening or closing programs while they are processing data, can all be a door to some passive threat or opportunity for a loss.

Therefore, it is important that each employee knows how to use the available tools correctly. Thus, the risk of loss will be considerably less. In the same way, it is possible to enable them to react correctly in the face of some possibility of threat. Understanding when it’s time to call or not the support team can save you a lot of work time and avoid multiple losses.

5. Do the data monitoring

As we have already mentioned, much of the loss of data in companies can be avoided with preventive actions. One of them is to use data monitoring tools. In a simple way, this technology serves to monitor the flow of information within the company, actively seeking for failures and vulnerabilities. Once found, the team can focus on correcting them.

Data monitoring does not solve failures on its own. You may need to make corrections, change settings, find new tools, and more. But having an active monitoring scheme prevents any threats from being installed without being detected.

6. Choose the best storage tools

The chances of some data loss occurring in companies are directly related to the quality of the tools that are adopted. Different data solutions almost always involve more or less structured protocols, which can hinder or facilitate the entry of any threat, as well as the possibilities of human error. Very complex management software are difficult to master and generate more opportunities for errors.

Considering these factors when hiring a third-party storage solution or looking for systems that are appropriate for that purpose is very important. Check which features fit your need and which level of security addresses the risks of your business. This investment will make all the difference in the event of an incident.

7. Have a team dedicated to data security

It is important to remember that any company’s data storage system must be accompanied by a dedicated technical staff. It can be hired by the company itself or outsourced, but it must always be present. The performance of these specialists is what will allow for quick updates and adjustments, minimizing risks.

In addition, it is important to have at least one in-house IT specialist to handle outsourced teams. It can act as a representative of your business, better understanding the demands and maximizing the positive effect of these solutions within the company processes.

Now that you know how to avoid data loss in companies, you can start implementing those solutions. Do you think these tips can help others prevent themselves? So, share this post on your social networks and show how you can avoid data storage problems in your day to day business.